1. Order Processing

• All orders are processed within 1 – 3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• In case of stock unavailability, customers will be notified promptly with options for replacement or refund.

2. Shipping Methods

• We ship orders through trusted courier partners to ensure safe and timely delivery.
• Delivery times vary depending on your location and courier service availability.
• Standard delivery estimates range from 2 – 5 business days within Pakistan.

3. Shipping Charges

• Shipping charges are calculated at checkout based on your delivery location and order weight.
• Promotional offers may include free shipping, subject to terms and conditions.

4. Delivery Delays

• While we strive to deliver on time, Enoore is not responsible for delays caused by courier companies, weather conditions, or unforeseen circumstances.
• Customers will be updated if significant delays occur.

5. Order Tracking

• Once your order is shipped, you will receive a tracking number via email or WhatsApp.
• You can use this tracking number to monitor the status of your delivery.

6. Damaged or Missing Items

• If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.
• We will investigate and provide a suitable resolution, which may include replacement or refund.

7. International Shipping

• At present, Enoore ships only within Pakistan.
• International shipping options may be introduced in the future and will be updated in this policy.

8. Contact Information

For any shipping questions, please reach out to us:

• Email: enoore.official@gmail.com
• WhatsApp: +92-327-2454591
• Location: Pakistan